Shipping policy

Shipping policy

• Fast, reliable shipping: At Flip Video Games, we are committed to shipping your orders quickly and reliably. We work with Canada Post to ensure that your package reaches you on time and in good condition.
•  Order processing within 24 working hours: All orders placed on our website will be processed within 24 working hours of receipt of payment. This ensures that your package is prepared and ready for dispatch as quickly as possible. Real-time order tracking: Once your order has been dispatched, you will receive a tracking number enabling you to follow your parcel in real time until it is delivered. This will keep you informed of the status of your delivery at all times.
• Dedicated customer service: Our customer service team is available to answer any questions you may have about your order shipment. Please do not hesitate to contact us if you need help or assistance at any time. At Flip Video Games, we go to great lengths to ensure a pleasant and hassle-free shipping experience, so you can get the most out of your online purchases.

Return policy

• Guaranteed quality: If your product is defective, we offer you the possibility of returning it within 30 days from the date of purchase of your order.
  
• Products eligible for return: Products eligible for return must be in their original condition.
  
• Easy returns process: To initiate a return, please contact our customer service department to obtain a returns label. Once you have obtained the return label, carefully pack the product in its original packaging with all accessories and documents included, then return it to a Canada Post postal outlet.
• Refund or exchange: Once we receive your return and it has been inspected and approved, we will proceed with a full refund or exchange.
  
• Returns tracking: You will receive an e-mail notification once your return has been received and processed. We'll keep you informed every step of the way.
  At Flip Video Games, we're committed to providing a simple, hassle-free returns process, so you can buy with confidence. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team.